KVH Media Group


Maritime Communication Series Part 3: Cooling Conflict

Item Code 651008

Please note that this film is available at a reduced price when purchased as part of The Maritime Communication Series - three DVD's and Facilitator Guides that give a comprehensive grounding in the art of effective communication to all those in the maritime industry.

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Part 3 of The Maritime Communication Series looks at how cultural issues can prevent effective communication, and how crew and shoreside staff can modify their behaviour and communicate better in what is a multi-cultural industry.

This film and the others in this series are suitable for crew members and shore staff at all levels within shipping and maritime organisations. Conflict is a natural occurrence in the work environment. Individuals' varying backgrounds, cultures, and opinions often lead to different conclusions or ideas about handling situations at work. In the maritime industry these can have serious safety implications as well as being commercially costly. Dealing with conflict effectively, both ashore and onboard, can improve efficiencies, as well as morale and working relations.

The aim is to improve how conflict is dealt with both at sea and ashore and to reduce maritime incidents that are caused by preventable and often costly human error. This film looks at how crew and shore staff can learn to recognise and handle conflict, whether you work in the company office or onboard.

The scenario - Staying on schedule at sea

Conflicting temperature readings from cylinder five while at sea enflame a further conflict, this time between the Leviathan's Brazilian 2nd Engineer and his 'Grizzly Bear' Chief. Can they resolve their issues and keep their vessel on schedule?

The topics covered include:

Common causes of conflict in the workplace

Common triggers - stress, personal issues, the food and drink we eat

Keeping control of our emotions

Different cultures have differing rules and values

The three steps to conflict resolution

Included with the DVD is a facilitator guide, specifically developed and written for use with this film.

The film is designed to provoke thought and discussion amongst those watching it. While it is not essential that it be used in a group environment, experience shows that the most effective learning comes when participants work out the answers for and amongst themselves, rather than simply being shown a film that 'tells them what to do'. The film is split into four sections and in conjunction with this booklet has been developed to encourage a facilitator-led discussion to pre-empt the voiceover's observations, encouraging viewers to identify the learning points for themselves.

Alternatively, the film can be viewed straight through by a group or individual. Whichever option is used, the aim is to help crew and personnel identify for themselves one or two good habits they can adopt in order to improve conflict resolution and team working aboard and ashore.

Preview copies are available for appraisal by fleet managers and those interested in deploying this resource within their organisation. We also offer generous fleet discounts for multiple-copy orders. Please contact us for more information and a tailored quote.

Duration: Approx. 15 minutes
Language: English
Subtitles: English, French, Spanish, Greek, (Brazilian) Portuguese, Russian, Tagalog, Cantonese, Hindi

There are no sample clips for this title.

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$315.00 (DVD)

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John Sabella & Associates, Inc.
John Sabella & Associates, Inc. &bull 190 W. Uncas Road, Port Townsend, WA 98368 &bull USA
Phone: 360-379-1668 &bull Fax: 360-379-5148 &bull info@johnsabella.com